Returns & Exchanges
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.
We do not charge a restocking fee like other online stores. However, the customer will have to pay for their own shipping when returning the item(s).
We can provide you with a prepaid shipping label (the cost of the postage will be deducted from your refund) or you can pay for your own postage at your local post office.
The window for returns is 30 days from the date of you receiving your order.
Please see below for the return/exchange process:
- Returns/Exchange must be initiated within 3 days of delivery date
- Item(s) must be in original, brand new (unused*) condition.
- Item(s) not received within 10 days of return request will be denied refund
- Please be sure to include your order number and item(s) list you plan to return in your email.
- Buyer must understand and agree to pay for all shipping costs associated with returning the item(s) or use our prepaid shipping label and have the cost deducted from the refund.
- Please package item(s) in same way it was received, We encourage you to purchase insurance for the amount of purchase price. Item(s) received damaged or lost will not be refunded.
- Item(s) must be returned in full, missing parts and/or accessories can void your return or you may be charged up to 70% of total cost.
- Once inspected and approved for refund, a full refund for the purchase price will be issued.
Assuming all conditions above are met, you will be refunded the entire within 48 hours of us receiving the returned item(s).
We also offer store credit in the amount of your purchase order as a option to a full refund.